Help

How can we help you?

Our mission is to provide not only unique shoes, but also the best possible service.

Frequently asked questions:

How can I find the right shoe size?

Our size chart is correct in 95% of cases. 

Lovidovi
Shoe size

shoes

Sneakers
(Nike, Adidas)

36

36

36.5 to 37

37

37

37.5 to 38

38

38

38.5 to 39

39

39

39,5 to 40

40

40

40.5 to 41

41

41

41.5 to 42

42

42

42.5 to 43

 

Please follow our simple shoe size guide to make sure that your shoes fit you perfectly.

You can find further information here

 

How can I return my order?

You can find all information about exchanges and returns here.

 

Order received faulty, what now?

Your order arrived damaged? Please send us an e-mail to support@lovidovi.de. Include your order number as the subject, attach a photo of the damage and briefly explain the defect or deficiency. We will contact you as soon as possible with suggestions for solutions.

 

Is the shipping free of charge?

For all orders over 250 EUR shipping is free of charge.

For other orders to EU countries we charge a shipping fee from 6 to 20 EUR. Shipping is done with our logistics partner DPD and as soon as we have shipped your order, you will receive an e-mail notification with the tracking number.

  • Standard delivery time is approx. 3-4 weeks.

     

    Do I have to pay import duties?

    No - if the shipping address is in  the EU.

     

    We are here for you.

    Phone: +385 92 423 4531

    E-mail: support@lovidovi.de

     

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