Consumer complaint

K & L D.O.O
Brodski Varoš
35000 Slavonski Brod
Zagrebačka Ulica 244



In compliance with article 10 paragraphs 1 to 7 of the Consumer Protection Act (No. 19/22) we inform consumers that they can express their dissatisfaction with the purchased product or service by filing in a complaint in written form (with your order number included), whereby we will confirm receipt of the complaint in writing without delay. You can send the complaint by mail or preferably e-mail:

1. e-mail address: 
2. to the address: K & L D.O.O., Brodski Varoš, 35000 Slavonski Brod

We will respond to the consumer's written complaint in writing within 15 days of receiving the complaint, so please provide us with your contact address for the delivery of the response to your complaint.